Shipping & Delivery

Covid-19 Impacts

In our offices in Hong Kong and Shenzhen we have taken necessary measures and complied with government mandates to ensure the health and safety of our workers. While both our manufacturing facility and online shop continue to operate, please note that your order may be delayed due to unforeseen and uncontrollable circumstances with our vendors and logistics partners. Thank you for your understanding.

 

Free Delivery in Hong Kong

In an effort to encourage “stay at home”, for a limited time we are offering free delivery in Hong Kong for purchases over $299.

We aim to process your order within 3 business days.

We can deliver to residential addresses, office addresses, and SF Store 順豐站 locations.

 

International Shipping

We aim to process your order within 5 working days. International orders are shipped out of our Hong Kong warehouse and an approximate actual delivery timeframe is indicated at the time of checkout.

Please note that you will be responsible for any customs, taxes, import duties, brokerage fees, or any additional charges levied by your local government.

Covid-19: with the current situation, we may need to communicate with each customer on a case-by-case basis regarding international orders. Feel free to contact us and we will do our best to figure it out.

 

Returns

If you are not satisfied with your order in any way, please let us know and we will try our very best to fix it. If we are unable to resolve the issue, we may replace or refund your order.